Refunds and Exchanges

Refunds and Exchanges

Our website contains current images of each art work for sale, and can see the paintings in detail by hovering over the image. However, we understand that buying online is different to purchasing an art work that you have been able to view personally and we can offer a refund or exchange service.

Refunds
Each of our art works for sale are original one of pieces, and as such may have some imperfections. Indigenous art in particular may have some minor smearing or drops of paint. Please ensure you view the detail of each painting before purchase by hovering over the online image.

However, if the painting isn't as you had expected you can return the art work for a full refund if it is returned to us within 10 business days of your purchase. You will need to cover the cost of postage and handling to return the item (this will be deducted from your refund if necessary), and we do recommend that you insure the art work when sending as it does remain the property of the purchaser until it is safely received by us.

To be eligible for a return, your artwork must be in the same condition that you received it. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

If you do need to return your purchase, please contact us via bdgclearance@gmail.com to arrange.

Exchanges
If you have received a painting as a gift but it isn't quite to your taste, or doesn't fit in your decor, we are happy to provide you with an exchange to the same value. We are unable to provide part refunds if you exchange for a painting of a lesser value.

Note that you will need to cover the cost of return postage and handling of your work, and sending of the new item. These costs will be deducted from the value of the exchange. If you live in the Melbourne metro area, as an additional service we can bring a number of works to your location for selection. Please contact us at bdgclearance@gmail.com for a quote.

Please contact bdgclearance@gmail.com if you would like to exchange your art work.

Shipping arrangements when returning an item for refund or exchange
When shipping an art work for refund or exchange, we recommend using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

Late or missing refunds
If you haven’t received a refund within 5 business days of us confirming we have received your returned item, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at bdgclearance@gmail.com.